This is the Company Manual of Sample Group Training.

This section outlines how the administration and related aspects are organized with the organization.

It is the responsibility of Sample Group Training to recruit, select, train, develop, and then maintain quality staff who are satisfied and motivated to achieve company goals. Sample Group Training supports and encourages the personal growth and development of all our employees.

Sample Group Training regards the use of appropriately trained staff to be essential in maintaining the high standard of its equipment and services.

All staff receive instruction in the operation of the management system and the principles embodied in the company’s policies during their initial induction process. All required skills are identified and documented.

Management is responsible for reviewing the level of staff competence within the company and for identifying where additional training may be required. Training needs are discussed in Sample Group Training meetings.

Job Competence is demonstrated by the ability to do the job through:

• Experience,
• qualifications and
• training (internal or external).

All Sample Group Training staff are responsible to ensure

• that all records are properly maintained to demonstrate the operation and
• the effectiveness of our business.

Sample Group Training makes sure that

• minimum retention times and guidance for disposing of records in the referenced procedure is defined,
• records are available to the customer (if agreed),
• customer records and data of a confidential nature are restricted from easy access and
• details of methods, responsibilities and documentation are defined in the relevant procedure.

All records must be

• legible and identifiable to the process,
• stored and maintained for easy retrieval by the staff requiring access and
• suitably filed and clearly indexed
  • in alphabetical, numeric or date order

These are:

• customer requests
• customer contact records
• apprentices’ and trainees’ training records
• approved supplier records
• management meeting minutes
• monitoring results reports
• complaints and appeals

We aim to produce, distribute and archive our payroll invoices in a serviceable and consistent manner on a weekly basis. Our internal invoices are produced and authorized in a timely and efficient manner to make sure that appropriate external invoices to be raised. It is our desire to maintain the continuity of invoicing and the flow of paperwork for easy accessibility, benefiting both our employees and our customers.

Sample Group Training assesses and approves all suppliers prior to use by our staff. The initial assessment is followed by ongoing monitoring of performance.

The selection of suppliers and the degree of control depend on

• the equipment type,
• supplier performance,
• customer requirements and
• the ability to meet the specific requirements.

Sample Group Training maintains records of approved suppliers and sub-contractors.

Purchase Orders and Requisitions shall contain a clear description of the equipment or service ordered. The description contains appropriate specifications, equipment codes, serial numbers and titles and any other relevant data.

Details of methods, responsibilities and documentation are defined in the relevant procedure. All purchase orders and requisitions are reviewed and authorized before release to the supplier.

Sample Group Training introduces a number of steps when a payroll is being processed.

In Sample Group Training, an apprentice or trainee’s work times and allowances are faxed or emailed to the pay office from the host employer or apprentice/trainee on a weekly basis.

These are the steps when a payroll is being processed:

Sample Group Training has a policy concerning the vehicle fleet management and internet and e-mail use during the working hours.

The Sample Group Training vehicle fleet is an asset and a vital resource for our business. Vehicles are not only provided to managers as part of a salary package, but other employees may be provided with a vehicle as a necessary requirement for carrying out a specific role.

During the working hours, each vehicle is to be made available upon request by any staff member who has a current driver’s license, for company business.

It is our objective to effectively manage the company vehicle fleet by following the Vehicle Fleet Management guidelines.

Sample Group Training’s objective is to ensure the correct use of the email system and the Internet. Personal use is not encouraged, as the used technologies are work tools.

Sample Group Training encourages each individual to be aware of the risks associated with using these facilities, such as confidentiality, copyright, viruses and illegal sites.

Sample Group Training maintains a process of internal audit of its compliance with the National Standards for Group Training Organizations.

All aspects of the Quality System are audited at regular intervals to

• assess compliance with documented procedures,
• identify system improvements,
• identify any non-conformances and
• instigate corrective action where required.

An audit program is maintained by the Assistant General Manager with such scope as to ensure that all aspects of the Quality System are audited. He/she shall review and agree to any corrective actions necessary to correct non-conformances identified during the audit and take timely corrective and/or preventive action.

Suitably qualified staff who are not directly responsible for the area being audited, perform the audits.

The frequency of such audits is determined according to the results of previous audits and the significance of individual system activities. In any event, all aspects of the Quality System are audited at least once per year.

Audits include an evaluation of:

• activities, processes, work areas and process methods,
• practices, systems, procedures, instructions and
• documentation.

Audits are performed in line with documented procedures and checklists.

Audit findings are documented and recorded.

Deficient areas are re-audited to ensure that action taken has been effective. Details of methods, responsibilities and documentation are defined in the relevant procedures.

This section gives you an overview of the services provided by a group training organization and how the service delivery is organized

A host employer hosts an apprentice or trainee to provide on-the-job work. Sample Group Training employs apprentices and trainees and places them with a host employer. An apprentice or trainee may be rotated through a number of host employers to gain experience in the full range of tasks required to complete the apprenticeship/traineeship.

Sample Group Training has a number of well-established methods for sourcing and selecting host employers:

Steps for the selection of Host Employers:

Sample Group Training Administration personnel establish an individual file for each host employer which contains at least

• host employer details,
• qualifications and experience of the supervisor of the trainee,
• OHS checklist of host employer’s site,
• charge out rates agreement,
• completed checklist of information provided to host employer,
• outcome of credit check,
• Field Officer’s recommendation of suitability as a host employer and
• host employer contract.

Sample Group Training is actively involved in a multi-faceted approach to promoting our services to both apprentices and trainees and host employers throughout the calendar year. There are, of course, times throughout the school calendar where it is critical that Sample Group Training seeks applications to ensure a high caliber of applicant.

To reach out to these people, Sample Group Training promotes itself with

• print based editorials and interest stories,
• showcasing of innovative projects,
• advertisements inviting applications,
• promotion at career markets,
• expos,
• etc…

Depending on the type of vacancy and the criteria, there are two types of application:

Each applicant who is applying for the same position has to answer the same set of generic questions. Specific sections will be added to the generic set of questions to address criteria for a particular vacancy. The questions are used to stimulate conversation and to give applicants a chance to “sell” themselves in the interview.

Before an applicant can start they need to do some testing to indicate

• numeracy,
• literacy and
• reasoning ability.

Other evidence may also be used. (eg. consideration of previous related training, other demonstrated interests, abilities or achievements.)

What happens when a vacancy becomes available:

Sample Group Training is obliged to inform all new apprentices and trainees of their rights and responsibilities at sign-up.

The following verbal and written information must be supplied:

• conditions of employment (hours, requirements, etc),
• wages, forwarding of timesheets and other payroll advice,
• mutual suspension and dismissal procedures,
• policies and
• injury and grievance procedures

It is important at to make the new employee feel a part of Sample Group Training and ensure they have no reservations in coming to us with any problems, whether they be on a professional or personal basis.

All new apprentices and trainees are introduced to Sample Group Training in a 4 hour information session.

The training sessions covers items such as

• What is group training?,
• apprentice/trainee handbook,
• roles and responsibilities within the organization,
• OH&S, safe work practices and code of conduct,
• the personal protective equipment kit,
• the attendance requirements for work and off-job training,
• wages, time-sheets, leave entitlements and procedures and
• absenteeism, workers compensation, rotations & suspensions.

Sample Group Training strives to place all apprentices and trainees at the earliest possible convenience, with a host employer. We aim to monitor and supervise the training so that they get a timely and successful completion of their training.